At earph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how earph ("earph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the earph website at earph.net and all associated services, features, and content (collectively, the "Platform").
earph acts as the Personal Information Controller with respect to the personal data you provide when registering and using the Platform. We take our obligations under the Data Privacy Act of 2012 (RA 10173) seriously, and this Policy is designed to give you full transparency over how your data is handled.
By accessing the earph Platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
earph collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
earph collects your personal data through the following means:
| Collection Method | Description |
|---|---|
| Direct Submission | Data you provide when registering, completing KYC, making transactions, or contacting support. |
| Automated Collection | Technical data collected automatically when you access the Platform, including cookies, log files, and device identifiers. |
| Payment Processors | Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners. |
| Identity Verification | Data received from third-party KYC and AML verification service providers during the account verification process. |
| Regulatory Sources | Information received from PAGCOR or other regulatory bodies in connection with compliance obligations. |
earph uses your personal data for the following purposes:
earph processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations:
earph does not sell your personal data to third parties. We may share your data only in the following limited circumstances:
earph engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on earph's instructions and in accordance with applicable privacy law.
earph may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required by law, court order, or regulatory obligation. earph will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of earph's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
earph may share your data with third parties in any other circumstances where you have given your explicit prior consent.
earph uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze site usage. The types of cookies we use include:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Necessary for the Platform to function, including session management and security tokens. | Yes |
| Functional | Remember your preferences such as language settings and game display options. | Optional |
| Analytics | Help us understand how players use the Platform so we can improve features and performance. | Optional |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of campaigns. | Optional |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the earph Platform.
earph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When your data is no longer required, earph will securely delete or anonymize it in accordance with industry best practices.
earph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by earph:
To exercise any of these rights, please contact earph's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with applicable law.
If earph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the earph Platform, please contact us immediately at [email protected].
earph primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines – for example, where earph uses cloud infrastructure or service providers based in other jurisdictions.
Where such transfers occur, earph ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that meet the standards required by the National Privacy Commission. earph will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
The earph Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the earph Platform and does not cover the privacy practices of any third-party sites. earph is not responsible for the content or privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
earph may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify registered users via email or an in-platform notification and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how earph protects your personal data. Your continued use of the earph Platform after any changes to this Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or earph's data practices, please contact our Data Protection Officer:
If you are not satisfied with earph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
Beyond the legal language, here's what earph's privacy practices mean for you as a Filipino player day to day.
Every piece of data you send to earph travels over SSL/TLS encrypted connections. Your login credentials, payment details, and personal information are protected from interception at every step.
earph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the Platform and comply with our legal obligations – nothing more.
earph operates in full compliance with the Data Privacy Act of 2012 (RA 10173). Your rights as a Filipino data subject are recognized and upheld, including your right to access, correct, and erase your data.
earph gives you meaningful control over your personal data. You can update your information, manage marketing preferences, request data deletion, or close your account at any time through our support team.
earph is upfront about what data we collect and why. There are no hidden data practices. This Privacy Policy covers every category of data we process and every purpose for which we use it.
earph maintains a dedicated data breach response plan. In the unlikely event of a security incident, we will notify affected players and the National Privacy Commission promptly and transparently.
Now that you know how earph handles your privacy, join hundreds of thousands of Filipino players who trust earph for secure, fair, and exciting online gaming. Must be 21 years or older to register.